This programme is designed to enhance participants' understanding of Quality Management System principles and requirements, with emphasis on customer satisfaction, process effectiveness, risk-based thinking and continual improvement.
The training explores quality leadership, organisational context, process management, performance evaluation, internal auditing and corrective action management. Through practical examples and interactive exercises, participants will learn how to develop, implement and maintain an effective Quality Management System that improves operational efficiency, product and service quality, and organisational performance.