Services: Refers to all training courses (in-person or virtual) and consultancy projects, including but not limited to ISO gap analysis and HACCP plan development.
Client: Any individual or legal entity purchasing the Company’s services.
Materials: All training manuals, templates, and digital assets provided during service delivery.
2. Scope of Services
Consultancy: Consultancy services are advisory in nature. The ultimate responsibility for regulatory compliance, implementation of recommendations, and outcomes lies solely with the Client.
Training: Completion of a training course confirms attendance or successful assessment according to specified standards. It does not guarantee passing external audits, regulatory approvals, or specific business results.
3. Payment Terms
Training Courses: Full payment is typically required in advance or at least 15 days before the course date to secure a seat.
Consultancy Services: Fees may be billed at milestones or monthly, with invoices payable within 30 days of issuance.
Late Payments: The Company reserves the right to charge interest on overdue payments at 4% above bank base rates and withhold certifications or reports until payment is cleared.
4. Cancellation and Refunds
Cancellations by the Client:
30+ days’ notice: Full refund (minus administrative fee, if applicable).
14–29 days’ notice: 50% refund of the total fee.
Less than 14 days’ notice: No refund; full fee remains payable.
Substitutions: For training courses, a delegate substitution is allowed at no extra cost if the Company is notified at least 48 hours before the session.
Cancellations by the Company: The Company may cancel or reschedule a course due to low enrollment, trainer illness, or other valid reasons. Clients will receive either a full refund or credit for a future date. The Company is not liable for travel or accommodation expenses.
5. Training & Consultancy Fees (GST Compliance)
Tax Application: All fees are subject to GST (currently 18% for most professional services in India).
Invoicing: A valid Tax Invoice will be issued upon payment. Clients must provide their GSTIN at the time of booking to claim Input Tax Credit (ITC).
Payment Terms:
Public Training: Full payment required at registration.
In-House Corporate Training: 50% advance, balance due within 15 days of completion.
6. Intellectual Property (IP)
All IP rights for training materials and proprietary consultancy methodologies remain vested in the Company.
The Client is granted a non-exclusive license to use materials internally. Reproduction, redistribution, or sharing with third parties without written consent is strictly prohibited.
7. Client Obligations
Clients must:
Provide accurate data and access to premises for audits or in-house training.
Ensure personnel attending training meet the necessary prerequisites.
Inform the Company of any on-site hazards before consultant visits.
8. Limitation of Liability
Advisory Nature: Services are advisory. The Company provides guidance based on information shared by the Client and current industry standards.
Ultimate Responsibility: The Client is solely responsible for implementing safety protocols, HACCP plans, and ISO standards. The Company is not liable for fines, legal actions, or health incidents resulting from failure to implement advice.
Financial Cap: The Company’s total liability shall not exceed the fees paid by the Client for the specific service.
Excluded Losses: The Company is not liable for indirect or consequential losses, including loss of profit, reputation, or business interruption.
9. Confidentiality and Data Protection
Confidentiality: Neither party shall disclose sensitive business or technical information shared during the engagement.
Data Protection: The Company complies with applicable data protection laws (e.g., GDPR or local regulations) and handles participant data only for certification and training purposes.
10. Governing Law and Dispute Resolution
Governing Law: These Terms and Conditions are governed by the laws of India.
Exclusive Jurisdiction: Courts in Ernakulam, Kerala, shall have exclusive jurisdiction.
Dispute Resolution: Parties agree to attempt amicable settlement via mediation within 30 days. If unresolved, disputes shall be referred to a sole arbitrator appointed under the Arbitration and Conciliation Act, 1996.
11. Participant Code of Conduct
To maintain professional standards during training sessions:
Professional Behavior: Respectful behavior towards trainers and peers is mandatory. Harassment, discrimination, or disruptive conduct may result in removal without refund.
Attendance & Punctuality: 100% attendance is required for certified courses. Late arrivals over 30 minutes may disqualify participants from certification.
Academic Integrity: Cheating, plagiarism, or unauthorized sharing of assessments will lead to failure and potential debarment from future courses.
Recording & IP: Recording sessions is prohibited. Training materials are for individual use only.
Health & Safety: Participants must comply with venue safety protocols.
Device Usage: Mobile phones must be on silent or switched off during sessions.
12. Public vs. In-House Training Clauses
To maintain professional standards during training sessions:
Public Trainings:
Right of Admission: The Company may refuse admission to participants who do not meet prerequisites or disrupt the session.
Venue/Schedule: Venue or trainer may change with 48 hours’ notice within the same city.
In-House Corporate Training:
Client Deliverables: The Client must provide a safe training room, audio-visual equipment, and ensure attendance.
Customization: Any syllabus modifications must be finalized at least 7 days before the course start date.
